iBraryGuy & Pinhawk Team Up for the One-Two-Punch!

Pinhawk iBrarGuyOur goal at iBraryGuy is to keep you in the know when it comes to news, trends, and cutting edge technology in the library and information professions.  To that end, we are excited to announce a brand new collaboration with a partner that is just as committed to the vitality of this industry as we are.  iBraryGuy is honored and delighted to be working with the folks at Pinhawk It is a one-two-punch designed to keep you at the top of your daily game! Continue reading

Searching Social Media | Part 2: Twitter

This series focuses on methods of improving the relevancy of your results of social media searches, while not being logged into the services themselves. Again, social media searching is clearly trending upward in the law librarianship profession, as attorneys are increasingly making these requests while conducting informal discovery. In Part 1 of “Searching Social Media” we examined how to use Google’s advanced search features to retrieve relevant Facebook results. In Part 2, we will examine methods of conducting higher-relevance Twitter searches. Continue reading

Searching Social Media | Part 1: Googling Facebook

GoogleFacebook

Have you experienced an increase in social media search requests? As attorneys become more likely to turn to social media during their informal discovery processes, I have found an uptick in questions like: “could you please do a social media background check on this person?” This is a growing information need I believe law librarians are excellently suited to fill, and really the next generation of public records search requests. Through conducting these searches and by leaning on the expertise of others I have put together my own toolkit on tricks to use. Below I list methods incorporating Google advanced search terms to conduct searches on Facebook quickly and with high relevancy (Part 2 of this series, where I discuss using advanced searches in Twitter, is available here). Continue reading

Thursday’s Musing: Troubleshooting Software and Troubleshooting Attorneys

DestroyedComputer

(photo (c) 2009 Kordite, available here)

 

In the last few years, have you found yourself answering more software troubleshooting-oriented questions? “How do I restrict my search results in this interface?” “Why does this program make my system crash?” “Why doesn’t this software do this?” “Where can I find this specific information using this software?” “What software should I use?” Clearly, due to technological innovations and big law’s ever-shifting strategic plans, the law firm librarian profession has recently been in a very volatile state. One of the changes I’ve observed, now that the sands have shifted this particular way, is a strong prevalence of people sending me reference questions that entail troubleshooting library information sources—getting various library interfaces and software to play nice or perform some discrete action. Continue reading

Thursday’s Musing: The Value of Perception, the Librarian and the Library Space

LibraryPicture

(photo (c) 2009 Dorli Photography, available here)

 

As collections are becoming more electronic, the value of the library space is becoming increasingly questioned. A trend among articles written by non-librarians is to link the edifice with the profession: the librarian works in a library, technology is making libraries obsolete, therefore librarians will also become obsolete (librarians are a dead end job according to this article from Yahoo Education, and librarians are a dying breed according to this article from Digital Book World). Even articles that attempt to exclaim the value of librarianship focus heavily on the library spaces, rather than the professionals in those spaces. For example, this recent CNN article kindly relates how libraries are thriving, but focuses almost completely on the edifices themselves: the architecture of the Seattle Public Library, 27 fascinating buildings, the library as a community space, and a photographer’s book of photos of public libraries are all given substantial ink (pixels?). Again, the perception is the edifice and profession are one and the same, so what actually occurs when the physical space is downsized/eliminated? Continue reading

The Empirical Value of Special Librarians: An Australia ROI Study

AustralianROI

One of the biggest difficulties with the law librarian profession—and really, this is true of any profession with a strong customer service and/or pedagogical component—is gauging the empirical value of what law librarians do. There is not a one-step, direct, easily definable correlation between a law librarian task, and how much revenue that task generates or saves. Without the aid of ROI studies, specifically measuring the monetary value of law librarians is impossible.

A collection of Australian library groups collaborated to fund a ROI study on the value of Special Librarians (available here, and the library groups’ summary is available here). Special Librarians are defined in this study as librarians working in health, law, government, business, industry, media, and other commercial or industry groups with a very specific patron-base. The study was conducted by SGS Economics and Planning, an Australian planning and economics firm. The study concluded that for every dollar invested, special librarians return $5.43. The study indicates this might even be a low estimate.

How do special librarians bring this high amount of value?—here is how the study defined the skills of the special librarian:

  • High relevancy search results obtained quickly via thorough searches through robust content sets
  • Training to increase the efficiency and effectiveness of patron searching skills
  • Current awareness results curated from high relevancy, national and international sources
  • Management of specific, subject-oriented collections

Here are some extremely interesting findings of the study:

  • 40% of potential special library users enlist the help of librarians.
  • 56% of librarian-patron interactions are electronic, 27% are face-to-face, and 11% are by phone
  • Funding for floorspace, expenditures, and staffing have all fallen within the last three years
  • Librarians are 3.3 times faster than their users when undertaking the following tasks: performing research, reviewing literature, delivering documents, and other reference tasks

The study aimed to quantify the time saved by library users, and the value of “out of pocket” expenses saved via librarian resources. The methodology was to conduct in-depth case studies among Australia’s estimated 2200 special libraries; 11% of libraries responded to the study’s survey, and another 4% of libraries responded to the study’s questions about costs and benefits.

Much credit must be given to the Australian Library and Information Association (ALIA), Health Libraries Inc (HLInc), ALIA Health Libraries Australia (HLA), and the Australian Law Librarians’ Association (ALLA) for collaborating on administering and funding this project. This information is a giant boon to the industry, and extremely beneficial for budgetary negotiations, salary negotiations, and internal marketing and promotion of the library. Seeing results like this really makes me excited about anticipating what the AALL ROI project will find, as previously written about on this site.

Academic, County, and Law Firm Librarians: Three Sides of the Same Coin

SLA_Oregon

Early on in Graduate School, I remember my Professional Adviser taking the time to sit me down and talk about the various career paths law librarians could embark on. Honestly, I was really only familiar with the law school’s library, using its vast, comfortable reading room as my command station to hammer out papers about information sources and using technologies to meet patron needs. Admittedly, I was confused and befuddled when my Adviser stated, beyond academic law librarians, there are also private law librarians and government law librarians. Prior to this, I had no idea law firms employed librarians—little did I know this was where the future me would thankfully find gainful employment. So, even as a future law firm librarian, I was certainly oblivious to the fact the law librarian profession is comprised of three large classes of professionals: academic, government, and private. Continue reading

Heartbleed bug makes internet users heartsick!

Two whole years!  That is how long it took experts to uncover what may be the biggest security flaw to ever affect the internet.  It’s big.  It’s bad.  It’s out there.  Worst of all is that you have probably already been a victim. Continue reading

Gmail Turns 10

Gmail

As a fan and admitted abuser of Gmail accounts (I have one for each personality I guess), I have to pass along this CNN Money article about Gmail turning 10 yesterday. To summarize, CNN Money points to these particular Gmail features as the reasons why Gmail became the industry dominant e-mail provider:

  • Size of space offered: ever-growing but initially 1 GB back in 2004, compared to Yahoo’s 100 MB)
  • Google-search-enabled searching of archived emails
  • Auto-save for unfinished email
  • Undo send, allowing users 30 seconds to retract sent emails
  • Priority sorting of important emails
  • Integration into Google services

Et tu, ALM? Another Provider Up for Sale.

alm_logo

When the news broke a few days ago that ALM, formerly American Lawyer Media, was going to put up for sale, reaction from legal information professionals seemed subdued at best.  Yet we cannot help but wonder what this means for an industry that is still struggling to find its footing in the wake of one of the worst global economic downturns we have seen in recent generations.  Has the independent legal news and analysis been the biggest victim of the ongoing recession? Continue reading